Shipping, Returns & Warranties
Orders are generally shipped 1 day after your order is processed and normally take 3-5 business days to arrive. Orders are processed Monday-Friday during normal business hours.
The Prairie Pickleball Shop will offer an exchange or full refund within 15 days from the date of purchase. An original receipt is requested for all exchanges or returns. Returned items must be in new condition in the original packaging. All refunds will be made in the same form of payment as the original purchase.
The following are the warranties from the manufacturers:
Engage has a limited lifetime warranty against manufacturer's defects and workmanship for the life of the paddle. See website for restrictions and further information.
Head paddles are covered for 1 year against manufacturer's defects.
Onix has a limited manufacturer warranty that covers manufacturer's defects and workmanship in the paddles for a period of one year from the point of purchase, except the Recruit Series paddles. See website for restrictions and further information.
Pro-Lite paddles have a 1-year warranty against manufacturer's defects, materials or a problem with the workmanship, along with a 1 year "no dead spot" warranty. This warranty does not transfer, apply to discontinued models, nor does it cover a paddle that has been modified from its original form, normal wear, abuse, or wear on the face of the paddle from play. See website for restrictions and further information.
Selkirk paddles are covered for limited lifetime of original purchaser for breakage or any defects other than inflicted damage to the paddle (some limitations on denting). *NEO and Latitude models covered for 1 year. See website for restrictions and further information.
Singleton has a 1-year warranty against manufacturer's defects, materials or a problem with the workmanship.
Wilson has a 1-year warranty against manufacturer's defects, materials or a problem with the workmanship.
If there is a problem with your paddle, simply email us a picture of the broken or damaged product to firstname.lastname@example.org . Upon our confirmation of the warranty claim with the manufacturer, we will instruct you accordingly if we require the product returned to us.